How Allianz Optimizes Customer Support – a Holistic Chatbot Solution

How we improved the customer experience and generated a job enrichment for customer agents at Allianz with a holistic chatbot solution.

Client
Year
2020
Expertise
AI & Data
The Outcome

Our Final Result

Overview

Team Size
5 People
Maturity Level
In Operation

Challenge

Allianz needed a scalable customer support solution to satisfy their customers and releive their employees.

Solution

An easily scalable and accessible NLP-powered chatbot builder as well as an analytics platform. The no-code solution doesn’t need technical expertise for the operation and scaling.

Technologies

  • Dango
  • React
  • NLP

Impact

Together with Allianz, we improved the customer experience and generated a job enrichment for customer agents. The scalable system enables automation, is a no-code solution and improved efficiency & cost savings.

The Outcome

Our Final Result

Result

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Challenge

Solution

Overview

The Process